At TZSMM Host, we want you to be confident in your purchase. This policy outlines how refunds and cancellations work for our hosting and related services.
Customers are eligible for a full refund within 14 days of initial purchase on qualifying services. If you experience any technical issue from our end that our support team is unable to resolve, your refund will be processed.
Qualifying services include:
The following services are **not eligible** for refund once provisioned:
All payments are processed securely by Paddle. Refunds are issued back to your original payment method through Paddle’s system.
To request a refund within 14 days:
Please share details of the technical issue you faced so our support team can review and process your refund quickly.
You may cancel any active service from your client dashboard at any time. Cancelled services will remain active until the end of the paid billing cycle unless manually terminated earlier.
For all refund or billing-related inquiries, please contact us: support@tzsmm.com